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Terms and Conditions for Your kq99 Account

These terms set out how your account works on kq99 — what you agree to when you join, how your wallet and payments are handled, and what applies when you use our services in supported regions.

Covers account registration and wallet useApplies to bKash, Nagad and Rocket depositsEligibility depends on local law and regionLive casino and slots
kq99 Terms and Conditions for Your kq99 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your kq99 account is protected with standard encryption in transit. We store only what we need to run your account — your registration details, transaction history, and support interactions. We don't sell your data to third parties. If you want to know what data we hold on you, or you'd like to request a correction or deletion, contact our support team directly by email with your account ID. We'll respond within the timeframe required by applicable law in your region.

Data We Hold

We keep your registration details, deposit and withdrawal records via bKash, Nagad, Rocket, and your support ticket history. Nothing beyond what's needed to run your account.

Retention Period

Account data is retained while your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold.

Access Requests

Email support with your account ID to request access to your data, ask for a correction, or raise a deletion request. We'll confirm receipt and follow up.

Security Practices

All connections to kq99 use SSL encryption. Your payment PIN — whether bKash, Nagad, or Rocket — is never stored or accessed by our team.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms isn't clear, or you have a question about your account, our support team is available to help. You can reach us through live chat directly in the app or browser, or by email if your question needs a written record. We aim to respond to account-related queries as quickly as possible during active support hours.

Team online

Live Chat

Open the chat widget in your browser or the kq99 app. This is the quickest path for account and payment questions.

Email Support

Send your query to our support address for issues that need a written trail — account terms, payment disputes, or policy questions.

Account Help Centre

Browse the help section for answers to common terms and account questions before reaching out directly.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering your account, payments, and what happens if something goes wrong.

Access depends on whether using kq99 is permitted under your local law. These terms apply to anyone who opens and uses an account, subject to regional eligibility.

No. Your account is registered to you personally. Sharing access or passing it to another person is a breach of these terms and may result in account suspension.

Contact support with your bKash transaction reference number. Our team will trace the transfer and update your account wallet once the payment is confirmed on our end.

We'll notify you before any material update takes effect. Continuing to use your account after that notification means you've accepted the revised terms.

Email our support team with your account ID and a clear request. We'll confirm what we hold and respond within the timeframe required by the law in your region.

Local law takes precedence. If a provision here conflicts with a regulation that applies where you are, that local rule overrides the relevant part of these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.