Reference

Access Terms Jurisdiction

We operate kq99 as a digital gaming platform for eligible regions. Access depends on your local law and where you connect from — we show this page so you understand how jurisdiction, account terms and player rights apply before you open an account.

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kq99 Access Terms Jurisdiction
LEGAL ENQUIRIES

Contact Paths for Legal Questions

If you have a question about jurisdiction, account terms, data handling or player rights, reach us through the channels below. We handle legal enquiries separately from everyday support so you get a response from someone who knows the policy detail.

Email for legal matters Send your question to our legal inbox and we will reply within two business days with the information you need or the next step to take.
Live chat for account access If your account is locked or you cannot verify your region, open live chat and we will walk you through the check or explain what went wrong.
Document upload portal When we ask for identity or address proof, upload scans through your account settings — we review them within 24 hours and confirm by notification or email.
POLICY FOUNDATIONS

How We Handle Data & Accounts

This section explains how we manage the information you give us, how long we keep it, what cookies do, and how you can request changes or deletion. Every point here reflects what actually happens when you open an account or browse the lobby.

Data collection We collect your name, date of birth, mobile number and location when you register. Payment details come from bKash, Nagad or Rocket; we do not store your wallet PIN or full card numbers.
Cookies & tracking We use session cookies to keep you logged in and analytics cookies to see which games are opened most. You can disable non-essential cookies in your browser without losing access to the lobby.
Account security We hash your password and send an OTP to your mobile for every login. If you lose access to your number, contact support with your ID so we can verify you and restore the account.
Retention & deletion We keep account records for five years after your last login to meet compliance rules. You can ask us to delete your data early by emailing legal; we will confirm within ten business days what we can remove and what we must keep.

Common Legal Questions

Access depends on local law and eligible regions. We check your location during sign-up and apply the rules that match. If online gaming is restricted where you are, you should not register.

We may block your account and void any active bets. Deposits made from restricted regions will be returned minus processing fees, but winnings from those sessions will not be paid out.

We ask for a photo ID and a recent utility bill or bank statement showing your address. Upload them in account settings; we review within 24 hours and notify you when verification is complete.

Yes. Email our legal inbox with your account username and registered mobile number. We will send a PDF within ten business days listing every data point we store and how we use it.

Email us from your registered address asking for deletion. We will close the account and remove personal data within 30 days, keeping only transaction logs required by compliance rules.

Yes. Each wallet provider has its own user agreement. We process deposits and withdrawals through them, but disputes about wallet transactions go to the provider first, then to us if unresolved.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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